Log files - will no longer accept entries! HELP!
Submitted by info@bordc.org on Fri, 2008-03-07 12:17.
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Ebase froze while I was working and I could not quit by means of the quit button, so I had to resort to cntrl/alt/delete. When I tried to open Ebase again after that I had a lot of trouble and now I find that when I try to enter a log item - a payment or whatever - the program goes to a blank gray screen instead of taking me back to the Contact item, and the info I tried to record has not been recorded.
Also - all the data I entered since the last backup is missing.
Does anyone have any ideas?
Thanks.
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Use your backup
This looks like the time to go to your latest backup. Discard the current files and install the backed up files. Especially since you noted that the work you'd done isn't even showing up.
Beth Hynes
Installing backed up files
Barbara Haugen,Administrator
Bill of Rights Defense Committee
bhaugen@bordc.org
www.bordc.org
Beth - Thanks so much for your reply. I thought I would probably have to do that. But, though I blush to admit it, I don't know how and can't seem to find any instructions. There doesn't seem to be an option from ebase to restore a backup file. Also, do I restore just the log file or the entire ebase backup? Can you tell me how to do this?
Thanks again!
Barbara
Going to backup - Not too difficult!
Barbara,
Luckily going to a backup is rather easy. You are not "restoring" or "installing" with the implications of mystical processes happening behind closed doors.
You find your ebase folder. All the files for ebase should be in one folder. I recommend zipping/archiving/compressing it with a new name (ebase-OLD?) to have in case you need to compare the old with the newly-in-use. You may also want to take this moment to see if there are any loose ebase files hanging about. There should be only one copy of each ebase file on any one computer. Zip those too.
Move the compressed file to someplace else until you determine you no longer need it. Then you can delete it.
If something looks substantially different that you can't explain, you should only open ebase_OLD on another computer to do comparisons. Don't have two copies of ebase open on one machine.
Place the backup (if it was compressed, uncompress it first) in the SAME location as the old ebase folder.
If you use a desktop shortcut, you may have to re-make it.
Take care,
Beth Hynes