List of FAQ/Knowledgebase questions

FAQ

IMPORTANT NOTES:
An explanation is needed at the top that indicates this is area is for Visitors and that a more in-depth support is available for Members in the Knowledgebase section.

Question: What criteria do we use to differentiate between what info goes in Visitor FAQ and the Member Knowledgebase?

1. GETTING STARTED
• “Truth in Advertising”
• [Link to download the Get Started doc]
• Downloading and installation
Questions about how to get and install ebase

• Import questions
• Setting up your contacts’ relationship history through Log Entries

2. THE EBASE COMMUNITY
What is ebase? Who uses it? Who pays for its development? How is it supported?
• ebase needs your help, talent, ideas
• Why join the ebase Community?
• History of ebase

3. SUPPORT QUESTIONS
Questions about training, bug reporting, consulting, and ongoing ebase support issues.
• Where do I go to ask a technical support question?
• How do I report a bug?
• How to search the Email List Archives
• Does ebase integrate with Quickbooks?
• How can I ask for a new feature?
• Sign-up for the ebase Email Support lists

4. EBASE CLASSIC
• Pros and Cons to ebaseClassic

5. EBASE PRO
• ebasePro Glossary
• (link to About page?)

6. CUSTOMIZATION AND INTEGRATION
How to customize ebase and use it within the context of your information system
Any thoughts on what should go here? Remember this is for non-members…

7. OTHER
• What version of ebase am I using?

KNOWLEDGEBASE

• Where to do a Find: Log entries or Contacts?
• Options for Householding
• What Community links can do for you – and what they can’t
• Send/Receive email with the runtime version
• How to get a deposit report from a found set
• How many buckets do I need to put in my Codes?