FAQ

IMPORTANT NOTES:
An explanation is needed at the top that indicates this is area is for Visitors and that a more in-depth support is available for Members in the Knowledgebase section.

Question: What criteria do we use to differentiate between what info goes in Visitor FAQ and the Member Knowledgebase?

1. GETTING STARTED
• “Truth in Advertising”
• [Link to download the Get Started doc]
• Downloading and installation
Questions about how to get and install ebase

• Import questions
• Setting up your contacts’ relationship history through Log Entries

2. THE EBASE COMMUNITY
What is ebase? Who uses it? Who pays for its development? How is it supported?
• ebase needs your help, talent, ideas
• Why join the ebase Community?
• History of ebase
•
3. SUPPORT QUESTIONS
Questions about training, bug reporting, consulting, and ongoing ebase support issues.
• Where do I go to ask a technical support question?
• How do I report a bug?
• How to search the Email List Archives
• Does ebase integrate with Quickbooks?
• How can I ask for a new feature?
• Sign-up for the ebase Email Support lists
•
4. EBASE CLASSIC
• Pros and Cons to ebaseClassic
•
5. EBASE PRO
• ebasePro Glossary
• (link to About page?)
•
6. CUSTOMIZATION AND INTEGRATION
How to customize ebase and use it within the context of your information system
Any thoughts on what should go here? Remember this is for non-members…

7. OTHER
• What version of ebase am I using?
•

KNOWLEDGEBASE

• Where to do a Find: Log entries or Contacts?
• Options for Householding
• What Community links can do for you – and what they can’t
• Send/Receive email with the runtime version
• How to get a deposit report from a found set
• How many buckets do I need to put in my Codes?
•